Location de SUV à Washington DC, District fédéral de Columbia

We have rented a car via priceline in Washington DC Budget agency on 5 August 2022 due to the lack of cars, we were downsized from full-size car rental to a compact car. On our last day of car rental (12 August) driving from Montgomery AL to New Orleans GA we drove on a piece of wood on the interstate 65 which directly led to an oil leak! The car stopped working a couple of seconds after. We were stuck on the right-hand side of the interstate 65 driving south after exit number 107. We directly called the Budget car rental assistance which told us to wait between 4 to 5 hours for a towing truck which will bring us another car and towed our rental car. We called the assistance at 11.30 am (we only had 3 hours left to arrive in New Orleans - and would have arrived way before 5pm to give back the rental car). We were left stuck on the interstate 65 with cars/trucks driving at more than 70mp with 2 kids (9 years old and 12 years old) at 93°F - so we dialled 911. The police arrived within 5 minutes horrified at the situation which was both careless and dangerous!! We decided to pay for the rental car to be towed to a Baptist private property just near the interstate (Lenox Alabama) - where we would be safe to wait for the towing truck to arrive. We arrived at the Baptist property at 1pm and the towing truck arrived with a replacement car at 23pm on 12 August! Even though the Budget car rental had plenty of full-size cars, they insisted on giving the towing person a compact car! We spent the night on the Baptist property and left for New Orleans in the morning of the 13th. We arrived at the Budget car rental in New Orleans on 13 August at 11am - they have charged us with an extra day regardless of what we have just explained!! After having contacted Budget, they did reimburse us the extra day paid.

Lorsque nous sommes arrivés à 9h (ouverture du magasin), il n’y avait pas de voiture pour tout le monde . Au bout d’une heure, nous avons eu une voiture qui venait de revenir et qui n’a donc pas été lavée : sièges et carrosserie très sales. Nous avions demandé une voiture 5 portes : nous avons eu une voiture 3 portes (avec nos deux grands adolescents à l’arrière… !). Nous avions demandé une voiture avec un coffre qui pouvait contenir deux grosses valises : nous avons eu toutes les peines du monde à faire rentrer les nôtres dans le coffre.

Accueil pas très sympa à l'agence de DC

Suite à une crevaison, on m’a fait changer de voiture. On m’a demandé de payer 145$ de taxes qui me seraient remboursées en rendant la voiture. Je n’ai jamais été remboursé et je n’ai aucune réponse à mes mails.